FAQ
Frequently asked questions
Straight answers about truck dispatch: what it is, what it costs, and how to tell a good dispatch relationship from a bad one.
Dispatch basics
What does a truck dispatcher do?
A dispatcher works for your carrier: sourcing freight, checking load details, booking under your authority, scheduling appointments, and communicating with brokers and shippers. The carrier keeps full control of the business — dispatch is a support function.
Is a dispatcher the same as a freight broker?
No. A freight broker connects shippers with carriers and is paid by the shipper or a margin on the load. A dispatcher works for the carrier and is paid by the carrier. The roles are distinct, and the distinction matters for contracts and liability.
Do I need a dispatch service?
Not everyone does. If you have more freight opportunities than time, inconsistent load coverage, or want to drive more and handle phones less, dispatch can help. Our readiness checklist can help you decide.
Fees and agreements
How are dispatch fees structured?
Commonly a percentage of load revenue or a flat fee per load. The basis matters: percentage of gross revenue is more expensive than the same rate applied after the fuel surcharge is removed. Calculate both ways and read the agreement before signing.
What should a dispatch agreement include?
Fee amount and basis, term and cancellation terms, communication standards, what happens if no freight is found, and each party's responsibilities. Never sign an agreement that promises guaranteed loads or income. Consider having a qualified professional review the contract.
Can I cancel the service?
Cancellation terms are defined in the dispatch agreement. Reasonable agreements include clear notice periods and no unreasonable penalties. Ask before signing — we will explain ours plainly.
Qualification and fit
Why do you prefer 180 days of operating authority?
Carriers with established authority typically have stable compliance, insurance, and operating patterns, which makes the dispatch relationship more predictable for both sides. It is our business preference — not a legal requirement, and not a rejection of newer carriers. See our guidance for new-authority carriers.
What equipment do you dispatch?
Dry van, flatbed, step deck, and other open-deck equipment within our supported capabilities. We do not advertise equipment we cannot genuinely support.
Do you check my authority status?
We review the information you provide against our business criteria. We do not claim your authority or insurance status is verified unless we have actually checked it against an appropriate source — and if we do, we will say so explicitly.
Working together
How do you communicate during the day?
Phone and messaging during our business hours (Monday–Friday, 8:00 AM – 6:00 PM Eastern), with clear escalation for urgent issues. You will know who your dispatcher is and how to reach them.
What if a load goes wrong?
Breakdowns, detention, and reschedules happen. Our job is to communicate immediately, document everything, and work the problem with the broker — with you in the loop throughout.
Do you handle my invoicing and factoring?
We organize paperwork — BOLs, lumper receipts, and rate confirmations — so your billing runs smoothly, whether you use factoring or broker quick-pay. We do not handle your money.
Next step
Question not answered here?
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